Are you passionate about technology? Are you organized and detail-oriented? Do you know the importance of teamwork? If so, come join the Paducah Independent School District Technology Department as a computer desktop support technician.

QUALIFICATIONS: An associate degree in an Information Technologies or related field, or two successful years of experience maintaining end-user computers in a multi-platform environment. CompTIA A+ certification desired, but not required. 

REPORTS TO: Chief Information Officer/Director of Technology 

BASIC FUNCTION: The Desktop Support Technician’s role is to provide end-user desktop hardware and software support.  

PERFORMANCE RESPONSIBILITIES: 

• Troubleshoot desktop computer hardware problems up to the point of network connectivity. 
• Troubleshoot desktop computer software problems up to the point of network connectivity. 
• Troubleshoot other end-user technology equipment as directed. 
• Repair and maintain desktop computer hardware as directed. 
• Install and configure new desktop computer equipment as directed. 
• Physical setup and basic configuration of network and desktop printers as directed. 
• Perform basic system repairs and system upgrades when required. 
• Travel to schools and administrative sites to perform troubleshooting and/or setup and repairs. 
• Maintain a current, valid driver’s license. 
• Fully document desktop support in the current technology work order system as directed. 
• Remain current on new desktop technologies to assist the district to accomplish its goals. 
• Provide consultation and support to users within the district on a variety of issues related to desktop computers.  
• Provide backup to the Helpdesk Support Technician. 
• Perform related duties as assigned by the Director of Technology (including but not limited to technology inventory.) 

TERMS OF EMPLOYMENT: Beginning July 1st or upon the date designated by the board of education and continuing through the fiscal year. 

EVALUATION: Shall occur no later than May 1st each year. Evaluation will be done by the immediate supervisor.